FAQ

Most orders are prepared within 2–5 business days before being dispatched.

Once your order is on the way, delivery typically takes around 10–20 business days, depending on your location and local courier network.

As our collection is sourced from specialist suppliers, some items may take a little longer to arrive than standard domestic deliveries. We’d rather be upfront about that than promise unrealistic delivery dates.

You’ll receive tracking information as soon as your order has been dispatched, so you can follow its journey to your door.

Typical total delivery time: approximately 2–4 weeks from ordering.

Delivery times are estimates and may occasionally be affected by customs, public holidays or carrier delays.

We ship to a range of countries. Available shipping options and costs are shown at checkout based on your delivery address.

Not always. Items in the same order can sometimes be dispatched separately, which means you may receive more than one parcel.

Once your order has been dispatched, we'll email you a tracking number. Enter it on our Track Your Order page to see the latest available updates.

Tracking information can take a little time to become active after dispatch. There can also be gaps between scans while your parcel moves between carrier facilities.

Your tracking number is sent once your order has been dispatched. Some products take longer to prepare than others, so you may not receive tracking immediately after placing your order.

We're a fan-run store made up of people who genuinely love movies, games and collectibles. We are not an official merchandise store for the franchises represented across the site. Where a product has specific licensing or manufacturer information, we'll state that on the individual product page where applicable.

Check the individual product page for dimensions, features, packaging information and what's included. If anything isn't clear, contact us before ordering and we'll be happy to help.

We begin processing orders as quickly as possible, so there's only a short window in which changes or cancellations may be possible. Contact us as soon as you can and we'll do our best to help before processing has gone too far.

Contact us with your order number and a clear description of the issue. If we need photos or video to assess the problem, we'll let you know what to send so we can help get it sorted.

Return eligibility depends on the circumstances and the condition of the item. Please check our Returns & Refunds page for the full details before sending anything back.

Check around the delivery location, with anyone else at the address and with neighbours where appropriate. If you still can't locate the parcel, contact us and we'll help you review the available tracking information.