If your order arrives damaged, defective, or you experience another issue, please contact us as soon as possible. Where possible, include photographs of the item and packaging so we can help resolve the issue quickly.

For change-of-mind returns, cancellations and full eligibility information, please see our Returns & Refunds Policy.

Have a question before ordering? Get in touch through our Contact page and we'll be happy to help.

Most orders are prepared within 2–5 business days before being dispatched.

Once your order is on the way, delivery typically takes around 10–20 business days, depending on your location and local courier network.

As our collection is sourced from specialist suppliers, some items may take a little longer to arrive than standard domestic deliveries. We’d rather be upfront about that than promise unrealistic delivery dates.

You’ll receive tracking information as soon as your order has been dispatched, so you can follow its journey to your door.

Typical total delivery time: approximately 2–4 weeks from ordering.

Delivery times are estimates and may occasionally be affected by customs, public holidays or carrier delays.