GETTING IT TO YOU
SHIPPING & DELIVERY
Everything you need to know about getting your order from us to your door. Some products take longer to prepare than others, but once your order is on the move we'll send you the tracking details.
FROM US TO YOU
HOW IT WORKS.
There are three main stages between placing your order and getting your hands on it.
WE PREPARE YOUR ORDER
Once your order is placed, we begin getting it ready. Most orders are prepared within 2–5 business days. Some products may occasionally require a little extra preparation time, and we’ll make this clear on the product page where relevant.
IT'S DISPATCHED
As soon as your order leaves our supplier, we’ll send your tracking details to the email address used at checkout. Tracking may take a short while to activate after the parcel first enters the carrier network.
FOLLOW IT TO YOUR DOOR
Once tracking is active, you can use your tracking number on our Track Your Order page to follow the latest available updates until your parcel arrives.
THE DETAILS
SHIPPING INFO.
PREPARATION TIMES
Most orders are prepared for dispatch within 2–5 business days.
This gives our suppliers time to prepare, check and package your order before it enters the delivery network.
If an individual item requires additional preparation time, this will be shown on the relevant product page.
DELIVERY ESTIMATES
Once dispatched, delivery typically takes around 10–20 business days.
This means most orders arrive approximately 2–4 weeks after the order is placed, including preparation time.
Delivery times are estimates rather than guarantees. Customs processing, busy periods, public holidays and carrier delays can occasionally make delivery take a little longer.
TRACKING YOUR ORDER
Once your order has been dispatched, we’ll send your tracking number by email.
It can take a little time for tracking to become active after the carrier first receives the parcel, so don’t worry if there isn’t an update immediately.
INTERNATIONAL DELIVERY
We ship internationally to the destinations available at checkout.
Available shipping options and costs are calculated based on your delivery address.
For some international orders, local customs processes or import charges may apply depending on the destination. Any such charges are the responsibility of the recipient unless otherwise stated.
DELIVERY DELAYS
Most orders arrive within the estimated timeframe, but occasional delays can happen while parcels move through international carrier networks.
A short gap between tracking updates does not necessarily mean anything is wrong.
If your order is significantly overdue or your tracking hasn’t updated for an unusually long time, get in touch and we’ll help you review the available information.
DELIVERED BUT CAN'T FIND IT?
If your tracking shows the parcel as delivered but you can’t locate it, first check:
- Around the delivery location
- With anyone else at the address
- With neighbours where appropriate
- Any safe-place or collection-point information provided by the carrier
If you still can’t locate it, contact us and we’ll help you look into the tracking information.
ALREADY ON THE MOVE?
SEE WHERE IT'S AT.
Got your tracking number? Enter it on our tracking page to see the latest available shipment updates.
NEED A HAND?
SOMETHING NOT LOOKING RIGHT?
If your order appears significantly overdue or your tracking hasn't updated for an unusually long time, get in touch and we'll help you look into it.