Refund policy
# Returns & Refunds Policy
Last updated: August 19, 2026
We want you to be happy with your order. If something isn't right, please get in touch and we'll do our best to help.
## 30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return under our standard return policy, your item must be in the same condition that you received it, unused and in its original packaging where applicable. You will also need your receipt or proof of purchase.
To start a return, please contact us at:
**support@thatsdeadlyshop.com**
If your return is accepted, we'll provide you with instructions on how and where to send your item.
Please do not send an item back before contacting us. Items returned without first requesting a return may not be accepted.
For any questions about a return, you can contact us at **support@thatsdeadlyshop.com**.
## Return Shipping
If your return is due to an item arriving damaged, defective, incorrect, or as a result of an error on our part, please contact us and we will work with you to resolve the issue. Where appropriate, we will cover the cost of return shipping.
For standard change-of-mind returns under our voluntary 30-day return policy, return shipping costs may be the responsibility of the customer unless otherwise agreed by us.
Any applicable statutory consumer rights remain unaffected.
## Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, or you receive the wrong item, please contact us as soon as possible at **support@thatsdeadlyshop.com**.
Please include your order number and, where possible, photographs showing the issue. This helps us assess the problem and arrange an appropriate solution as quickly as possible.
Depending on the circumstances, this may include a replacement, refund, repair, or another appropriate remedy.
## Exceptions / Non-Returnable Items
Certain items may not be eligible for return under our voluntary 30-day return policy.
These may include:
- Custom-made or personalised products
- Products made specifically to a customer's specifications
- Gift cards
- Items that have been used, altered, damaged after delivery, or returned in a condition materially different from how they were received
If you're unsure whether your item is eligible for a return, please contact us at **support@thatsdeadlyshop.com** before sending anything back.
Nothing in this section limits any statutory rights you may have, including your rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.
## Sale Items
Sale or discounted items may be subject to the same return requirements as other products under our voluntary returns policy unless otherwise stated at the time of purchase.
This does not affect any statutory rights that apply to your purchase.
## Exchanges
If you'd like a different product or variant, please contact us.
In most cases, the quickest way to exchange an item is to return the original item in accordance with this policy and, once the return has been accepted, place a separate order for the replacement item.
## European Union Right of Withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from an eligible distance purchase within 14 days without giving a reason, subject to applicable exceptions.
The withdrawal period generally expires 14 days after you, or a third party designated by you other than the carrier, acquires physical possession of the goods.
To exercise your right of withdrawal, please contact us at:
**support@thatsdeadlyshop.com**
and clearly state that you wish to withdraw from your purchase.
Certain products may be exempt from the right of withdrawal under applicable law, including certain goods made to the consumer's specifications or clearly personalised.
Where the statutory right of withdrawal applies, it is separate from and does not reduce the additional 30-day return policy we voluntarily offer.
Your statutory consumer rights remain unaffected.
## Refunds
Once we've received and inspected your return, we'll let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
We aim to process approved refunds promptly. Depending on your payment provider, it may take additional time for the refund to appear in your account.
For returns made under applicable statutory cancellation or consumer rights, refunds will be processed within the timeframes required by applicable law.
If more than 15 business days have passed since we confirmed that your refund was approved and you still haven't received it, please contact us at:
**support@thatsdeadlyshop.com**
## Refunds for Shipping Costs
Where required by applicable consumer law, eligible original standard delivery charges will also be refunded.
Additional delivery costs resulting from choosing a more expensive delivery method than our standard delivery option may not be refundable where permitted by law.
## Contact
If you have any questions about returns, refunds, damaged items, or your eligibility for a return, please contact:
**That's Deadly**
**Email:** support@thatsdeadlyshop.com
Please include your order number when contacting us about an existing order.