NO DRAMA
RETURNS & REFUNDS
Changed your mind or something not right with your order? Here’s what to do and what you can expect from us.
KEEP IT SIMPLE
HOW RETURNS WORK.
If you need to return something, contact us first. We’ll confirm the next steps before anything is sent back.
GET IN TOUCH
Contact us with your order number and tell us what you’d like to return or what has gone wrong.
WE’LL CHECK THE DETAILS
We’ll review the request and let you know the appropriate next steps, including any information or evidence we need from you.
RETURN OR RESOLUTION
Once the return or issue has been assessed, we’ll arrange the appropriate resolution in line with our policy and your applicable consumer rights.
THE DETAILS
RETURNS INFO.
CHANGE OF MIND
If you change your mind about an eligible online purchase, contact us promptly. Customers may have statutory cancellation rights depending on where they live and the type of product purchased.
RETURN CONDITION
Where a change-of-mind return applies, please handle the item only as much as reasonably necessary to inspect it. Items should be returned with all components and accessories supplied with them.
RETURN SHIPPING
Who is responsible for return postage depends on the reason for the return and your applicable rights. We’ll explain the appropriate return process when you contact us.
DAMAGED OR FAULTY ITEMS
If an item arrives damaged, develops a fault or is not what you ordered, contact us before returning anything. Please include your order number and details of the issue. We may ask for clear photos or video to help us assess it.
REFUNDS
Once a refund is approved, it will be processed back to the original payment method. Your bank or payment provider may take additional time to show the funds in your account.
EXCEPTIONS
Some products can be excluded from change-of-mind cancellation rights in certain circumstances, including some goods made to order or clearly personalised. Any applicable legal rights relating to faulty or misdescribed goods remain unaffected.
DAMAGED, FAULTY OR WRONG?
TELL US WHAT HAPPENED.
If something arrives damaged, faulty or different from what you ordered, contact us with your order number and a clear description of the problem. We may ask for photos or video so we can assess it properly.
THE FULL DETAILS
READ OUR REFUND POLICY.
This page is a simple overview. For the complete terms, eligibility requirements and applicable exceptions, read our full Refund Policy.