Shipping policy

# Shipping Policy

Last updated: August 19, 2026

At That's Deadly, we want to make getting your order as straightforward as possible. This Shipping Policy explains how orders are processed, shipped and delivered.

## Order Processing

Once your order has been placed and payment has been successfully processed, your order will begin processing.

Processing time refers to the time required to prepare your order before it is handed over to the shipping carrier. This is separate from the estimated delivery time.

Processing times may vary depending on the product, availability and order volume.

Once your order has shipped, you will normally receive a shipping confirmation email containing your tracking information where tracking is available.

Please make sure the email address entered during checkout is correct so that you can receive important updates about your order.

## Estimated Delivery Times

Delivery times vary depending on the product, destination, shipping method and carrier.

Any delivery timeframe displayed on our website, at checkout, or provided after your order is placed is an estimate unless expressly stated otherwise.

Delivery may occasionally take longer due to circumstances outside our reasonable control, including:

- Carrier delays
- Customs processing
- Severe weather
- Public holidays
- Peak shopping periods
- Local postal delays
- International transportation disruption
- Other events outside our reasonable control

We will always aim to get your order to you as quickly as reasonably possible.

If you believe your order is significantly delayed, please contact us at **support@thatsdeadlyshop.com**.

## Shipping Costs

Shipping costs, where applicable, will be displayed during checkout before you complete your purchase.

The amount charged may depend on factors such as your delivery destination, the products in your order and the shipping method available.

Any shipping promotions or free-shipping offers will be subject to the terms displayed with the relevant promotion.

## International Shipping

That's Deadly may ship to a range of international destinations.

Available shipping destinations and shipping options will be shown during checkout.

International delivery times can vary considerably depending on the destination and customs processing.

Some international orders may also be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.

Where these charges are not collected from you during checkout, they may be payable separately to the relevant customs authority, shipping carrier or other authority.

Any such charges are determined by the destination country and are outside our direct control.

## Orders Containing Multiple Items

In some cases, products within the same order may be prepared or dispatched separately.

This means that an order containing multiple products may arrive in more than one package and at different times.

If this happens, don't worry — receiving one part of your order does not necessarily mean that the remaining items have been forgotten or are missing.

Where available, separate tracking information may be provided for individual shipments.

## Order Tracking

Where tracking is available, tracking information will normally be provided after your order has been dispatched.

You can use the **Track Your Order** page on our website to check the latest available tracking information.

Please allow some time after receiving your shipping confirmation for tracking information to become active. Carriers may not display tracking events immediately after a shipping label is created or a parcel is dispatched.

Tracking information is supplied by the relevant shipping carrier and may occasionally take time to update.

If your tracking has not updated for an extended period, please contact us at **support@thatsdeadlyshop.com** and include your order number.

## Incorrect Shipping Addresses

Please carefully check your delivery information before completing your order.

Customers are responsible for providing an accurate and complete shipping address.

If you notice an error after placing your order, contact us as soon as possible at **support@thatsdeadlyshop.com**.

We will do our best to update the address where possible, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the parcel needs to be sent again, where permitted by applicable law.

## Failed or Attempted Deliveries

Shipping carriers may make one or more delivery attempts depending on the destination and service being used.

It is the customer's responsibility to follow any instructions provided by the carrier regarding attempted deliveries, collection points or redelivery.

If a parcel is returned to us or one of our fulfilment partners because delivery could not be completed, please contact us so we can determine the available options.

Additional shipping costs may apply for redelivery where permitted by applicable law and where the failed delivery was not caused by an error on our part.

## Delayed Orders

Occasional shipping delays can happen.

If your order has not arrived within its estimated delivery window, we recommend checking your tracking information first for the latest carrier update.

If there has been no meaningful tracking update or you believe your parcel may be significantly delayed, contact us at:

**support@thatsdeadlyshop.com**

Please include your order number so that we can investigate the shipment.

Nothing in this section limits any statutory rights you may have regarding delivery.

## Lost Packages

If tracking indicates that your parcel may have been lost in transit, please contact us.

We may need to investigate the shipment with the relevant carrier before confirming that a parcel has been lost.

Where an order is confirmed as lost, we will work with you to provide an appropriate resolution in accordance with applicable consumer law.

Depending on the circumstances, this may include a replacement or refund.

## Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

- Checking around the delivery location
- Checking with other members of your household
- Checking with neighbours where appropriate
- Checking any designated safe place
- Reviewing any delivery photograph or information supplied by the carrier
- Contacting the carrier for additional delivery information

If you are still unable to locate the parcel, contact us at **support@thatsdeadlyshop.com** and we will assist where reasonably possible.

## Damaged Packages

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

Where possible, include:

- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging if it was damaged during delivery

This information can help us investigate the issue and arrange an appropriate solution.

Please refer to our **Returns & Refunds Policy** for additional information regarding damaged, defective or incorrect products.

## Cancellations

If you would like to cancel an order, please contact us as soon as possible at **support@thatsdeadlyshop.com**.

We will try to accommodate cancellation requests where possible.

However, we cannot guarantee that an order can be cancelled once processing or fulfilment has begun.

Any statutory cancellation or withdrawal rights available to you remain unaffected.

## Returns

Shipping a return is handled separately from the original delivery of your order.

Please do not send a product back without first contacting us and receiving return instructions.

For information about return eligibility, return shipping, refunds, damaged products and your cancellation rights, please see our **Returns & Refunds Policy**.

## Your Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or otherwise affect any rights you may have under applicable consumer protection law.

Where applicable law provides you with rights or remedies relating to delivery, delayed goods, lost goods or non-conforming products, those rights remain unaffected by this policy.

## Contact

If you have any questions about shipping, delivery or tracking, please contact:

**That's Deadly**

**Email:** support@thatsdeadlyshop.com

You may also contact us through the Contact page on our website.

When contacting us about an existing order, please include your order number so that we can assist you as quickly as possible.